Human resources are the backbone of any organization and are critical to its success (Anam, Rashi, Rad, & Mizana, 2013). The Malaysian government has taken steps to equip individuals with the necessary skills and knowledge through tertiary education and education reforms (Ocquaye, 2004), but organizations must also play their part by providing comprehensive training and development opportunities to help employees reach their maximum capability and drive the organization ahead of the competition (Bayraktar, 2017). Investing in human resources is a crucial step toward success, as employees are a critical and costly resource for every organization, and their full potential must be supported (Wasib, 2019). Training and development play a key role in enhancing employees' knowledge, abilities, and attitudes, leading to improved organizational outcomes (Shafiq, 2015), and organizations should provide these opportunities to their employees as a field of organizational activities aimed at improving employee and organizational performance in order to achieve organizational objectives (Wasib, 2019). Employee productivity and efficiency should be enhanced to achieve maximum output (Jagero, Komba, & Mlingi, 2012), and organizations must invest heavily in their human resources to ensure the success of both the individual and the organization.