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ISSN 2063-5346
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THE IMPACT OF THE WORK ENVIRONMENT ON THE QUALITY OF HEALTHCARE SERVICES IN GOVERNMENT HOSPITALS IN RIYADH FROM THE PERSPECTIVE OF HEALTHCARE PROFESSIONALS

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Monif Dhaher Thani Almutrafi, Mubarak Salem Ghannam Alsahli, Ahmed Abdulaziz Alghamdi, Rasam Shalhob Rasam Aldosari, Saud Mohsan Saad Aldosari, Majed Abduallah Altarfan, Bader Abdullah Binaskar, Anood Salem Alsairy, Abdulatif Thamer Alanazi, Hamad Ameeq Alanazi, Ali Aayesh Al-Rashidi, Sultan Salem Ghannam Alsahli, Abdulaziz Mohammed Mohammed Asiri, Sultan Habbab Alharbi, Fawzia Fawaz Hamdi Alhaiti, Saleh Naif Saleh Alharbi, Abdullah Faleh Alharbi, Khaled Fahad Mohammed Alqbbani, Maye Saad Almowans, Jamla Fayez Mohamad Alshahrani
» doi: 10.53555/ecb/2023.12.4.327

Abstract

The study aimed to identify the impact of the work environment on the quality of healthcare services from the perspective of healthcare professionals in government hospitals in Riyadh city. The study utilized the descriptive-analytical method to achieve its objectives. The study sample consisted of 336 healthcare professionals in government healthcare institutions in Riyadh city, and the study used a questionnaire as a data collection tool. In light of this, the study reached several results, the most important of which was the existence of a positive correlation relationship amounting to (0.898) with statistical significance at a level of significance (0.01) between the overall degree of the work environment and the quality of healthcare services in government hospitals in Riyadh city. Based on the results, the study recommends the necessity of improving the work environment in government hospitals by providing necessary support to employees and enhancing the quality of infrastructure and facilities. Efforts should be directed towards enhancing effective communication between management and healthcare professionals and providing training and development programs to enhance the competence and well-being of employees. There is a need to implement new policies and procedures to improve the quality of healthcare services in government hospitals in Riyadh city, such as improving healthcare processes and enhancing coordination between different departments.

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