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ISSN 2063-5346
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THE ATTITUDE OF TOP MANAGEMENT TOWARDS SETTLING QUALITY STANDARDS IN THE HEALTHCARE INDUSTRY: A QUALITATIVE REPORT

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Kunal Rawal, Nishtha Pareek, Nisha Solaki, Satish Chander Sharma
» doi: 10.48047/ecb/2023.12.Si6.028

Abstract

Accreditation helps control performance. Stakeholders' certification commitment is crucial to integrating standards into daily practice. This study examines hospital administrators' views on accreditation established by the quality council of India’s national accreditation program for hospitals and healthcare. The hospital directors and administrators were interviewed to conclude this study from different single and multispecialty hospitals and healthcare institutes in India. Virtual, audiotaped, verbatim transcribed, and NVivo-12 thematically analyzed. The normalization process theory guided the study's conceptual framework and heuristic conclusions on normalizing accreditation standards (coherence, participation, activities, and monitoring) (May, C.R., 2009). Accreditation pleased hospital directors, especially those with more experience. The hospital administrators encourage the need and significance of accreditation. This approach standardized daily processes. The standards' clarity, the accessibility of full-time quality professionals, and the alignment of accrediting objective elements and standards with hospital policies and strategies enabled hospital executives to comprehend accreditation (coherence) and involve personnel (cognitive participation). This goal-driven involvement started deliberate operational efforts to incorporate quality standards (collective actions) (Campbell SM, 2000). Distribution of the standard set to the pertinent owners, evaluation of deficiencies, the creation of remedial plans, and project prioritizing within time constraints were all involved in the integration process. Notwithstanding structural and economic conditions, conditions on increased safety culture, team spirit, communication, public trust, safety issue reporting, and process standardization. Objective assessment of accreditation benefits (reflexive monitoring) was necessary to correct issues, improve performance, and sustain performance after integration (Brubakk K, 2015). Standards integration requires knowledge of certification and how operations integrate standards. According to the normalization process idea, culture, cooperation, and leadership impact how measures are combined in a sequential, connected manner. The outcomes clarified the operating accreditation technique, which may help stakeholders and policymakers make informed decisions.

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