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ISSN 2063-5346
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STRATEGIES TO IMPROVE PATIENT SATISFACTION IN HOSPITALS: SYSTEMATIC REVIEW

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Aljawharah Hamdan Aziz Alanazi, Jawharah Ayesh Alanzi, Alhulwah Saiq Alkuwikybi, Shuaa Hamdan J. Alenezi, Mawahib Ghazi Awadh Alruwaili, Maha Shwiht Alenezi, Taghreed Awadh Abdullah Alanazi, Fadhah Abdullah Juayran Alanazi, Nada Mudhhi Shawkan Alanazi, Maryam Mohammed Alanazy
» doi: 10.53555/ecb/2022.11.7.76

Abstract

Patient satisfaction is a critical indicator of the quality of care provided by hospitals, reflecting the overall experience patients have during their interactions with healthcare providers and facilities. In today's healthcare landscape, hospitals are increasingly focusing on strategies to enhance patient satisfaction, recognizing its importance in fostering trust, improving health outcomes, and attracting new patients. This essay explores various strategies aimed at improving patient satisfaction in hospitals, including patient-centered care, effective communication, reducing wait times, staff training, and leveraging technology. By understanding and implementing these strategies, hospitals can create environments that prioritize patient needs and preferences, ultimately leading to higher levels of satisfaction and improved healthcare outcomes. The proposed framework encompasses assessing patient needs, implementing patient-centered care delivery, improving communication, ensuring care coordination, enhancing physical comfort, and continuous feedback and improvement. Additionally, the utilization of technology offers immense potential to engage patients in their care, enhance communication, and personalize care delivery, ultimately driving excellence in healthcare delivery and improving patient satisfaction.

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