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ISSN 2063-5346
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STRATEGIES FOR IMPROVING PATIENT SATISFACTION IN HOSPITAL SETTINGS

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Nouf Ayed Ayash Alenezi, Waad Abdulrahman Alrasheed, Nedhal Taher Alhashim, Mohammad Awad Haamed Alwadei, Mohammad Homoud Abduallah Alodidan, Saud Saleh Alanazi, Padriah Salem M Alenezi, Mohammd Dlash R Alhazmi, Alhazmi, Slmaa Ayed B, Musaad Nahi Abdullah Alazmi
» doi: 10.53555/ecb/2022.11.5.032

Abstract

Patient satisfaction plays a crucial role in assessing the quality of healthcare services provided by hospitals. This review article aims to explore various strategies that hospitals can implement to enhance patient satisfaction levels. The article discusses the importance of patient-centered care, effective communication between healthcare staff and patients, reducing waiting times, improving the physical environment of hospitals, enhancing staff training and development, and utilizing technology to streamline processes and improve patient experience. By analyzing existing literature and case studies, this review highlights the impact of these strategies on patient satisfaction and overall healthcare outcomes. Furthermore, the article emphasizes the need for hospitals to continuously evaluate and adapt their strategies to meet the evolving needs and expectations of patients in order to ensure high levels of satisfaction and quality care.

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