Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
This study aim at examining the quality output of “accounting information system” and customer’s satisfaction of Jordanian “commercial banks.” This study adopted “relevance, reliability, comparability, and consistency” as the quality characteristics of banking service. 401 questionnaires out of 431 were retrieved and useful for analysis. PLS (SEM) (PLS4.0) were used for data analyses. The result of this study shows that the quality characteristics of banking services (“relevance, reliability, comparability, and consistency”) significantly affect customer’s satisfaction. Filly, it has recommended the Jordanian banks to develop their accounting information system by improving the quality of the banking services delivered to customers