Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
Volume - 13 | Issue-1
This study aims to explore the satisfaction of patients with healthcare workers in primary care centers in Al-Majma'ah Province. The researcher used a descriptive methodology to understand the study's objectives, and the sample consisted of 244 patients who frequent primary healthcare centers in Al-Majma'ah Province. A questionnaire was used as a study tool for data collection, and SPSS statistical analysis software was employed to analyze the study data. The study found that the level of patient satisfaction (high) with the services provided by primary health centers in Al-Majma'ah Province, with a weighted average of (3.64) out of (5), which is considered high according to the statistical standard adopted in the current study, with a standard deviation of (0.69). The study also showed that the level of patient satisfaction (high) with the services provided by doctors in primary healthcare centers, with a weighted average of (3.64) out of (5), which is high according to the statistical standard adopted in the current study, with a standard deviation of (0.74). Similarly, the study indicated that the level of patient satisfaction (high) with the services provided by doctors in primary healthcare centers, with a weighted average of (3.65) out of (5), considered high according to the statistical standard adopted in the current study, with a standard deviation of (0.78). In light of these results, the study recommends the necessity of implementing instructions to increase the responsiveness of workers in primary healthcare centers to the requirements of the patients. Training workers in primary healthcare centers to meet the desires and requirements of the patients to achieve their satisfaction towards the provided services. Implementing a flexible and easy system for receiving complaints and suggestions from patients visiting the primary medical centers regarding the workers, and ensuring a quick response to these complaints and solving them.