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ISSN 2063-5346
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IMPACTS OF THE INNUYIR KAPPOM THITTAM SCHEME ON SERVICE QUALITY EXTENDED BY THE PRIVATE HOSPITALS IN CHENNAI

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Mr. Velumani , Dr C B Senthil Kumar , Dr E Kandeepan
» doi: DOI: 10.31838/ecb/2023.12.si3.418

Abstract

The government is initiating significant number of measures to improve the service quality of private health care hospitals. There are various schemes that ensures timely and effective treatment for needy people Objective: To examine the awareness level of emergency care patients towards the Innuyir Kappom Thittam a nd To analyse the impacts of the Innuyir Kappom Thittam scheme on service quality extended by the private hospitals. Methods: With particular reference to the city of Chennai, this study aims to determine the Service Quality and Patient Satisfaction in Private Hospitals. By using a practical sample strategy, data from 150 patients in Chennai have been gathered. The data has been analysed using statistical tools including percentage analysis and chi-square analysis. Conclusion: The study's findings show that there is no correlation between degree of satisfaction at private hospitals and age, gender, marital status, educational attainment, occupation, or family monthly income.

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