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Continual Usage in the Context of E-government: Focusing on Information Privacy Concern

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Joyce F. Jamile, Maureen Nettie N. Linan, Richard C. De Leon, Remia L. Doctora
» doi: 10.31838/ecb/2023.12.si6.274


With the advent of ICT technologies, governments have engaged in e-government initiatives to ensure efficiency and effectiveness in delivering services and information to their citizens, businesses, and other agencies. However, as ICT grows, citizens are now concerned about privacy and security issues due to potential threats to adopting e-government. This study intends to understand citizens' continual Usage by focusing on privacy concerns as a moderator. It examines how the relationship between citizen satisfaction and continual Usage differs according to the level of privacy concerns. The hypotheses were tested using partial least squares structural equation modelling. The findings supported the hypotheses regarding the causal path from citizen satisfaction to continual Usage. Likewise, the dual roles of privacy concerns (risk-taking and risk-averse) affect citizens' satisfaction and continual Usage. Furthermore, this study contributes to the extant literature on the continual Usage of e-government sites in developing countries.

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