Efforts to improve the quality of public services in a sustainable manner, it is necessary to conduct research on public services, especially the implementation of the services of the Regional General Hospital (RSUD) Dr Zainal Umar Siddiki (ZUS) North Gorontalo Regency in order to improve service quality and customer satisfaction requires evaluation. This is one of the indicators to determine the performance of public services in providing quality services to the community, including health services at (RSUD) dr Zainal Umar Siddiki (ZUS) North Gorontalo Regency.