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ISSN 2063-5346
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An Understanding of Customer Satisfaction of Paytm Wallet

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G. Nagarajan, S. Subashree , S. Shahul Ameed, S. Sivakumar, U. Arun , R. Elavarasi
» doi: 10.31838/ecb/2023.12.3.054

Abstract

In this day and age, when people don't have time to sit back and relax, how can they complete their personal tasks like charging their phones, paying their insurance or utility bills, or shopping, among other things? By using digital wallets filled with coupons and offers, the current era is introducing a new pace in the payment system. Using digital wallets loaded with coupons and offers, the contemporary era is bringing about a new speed in the payment system. A new app called Paytm or Pay U Money has been released to help people and relieve their stress. A customer is someone who makes purchases from manufacturers of goods and services. Customer satisfaction is tied to both products and services. The customer’s expectations significantly influence this incredibly subjective evaluation. It differs according to the situation and the service or product. It has made people's lives easier because a larger proportion of individuals utilise this programme on their mobile phones. The focus of the current study is on how these new digital payment systems influence customers and any potential problems that might have emerged.

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