"Human capital is the most valuable asset in the organization”. The purpose of the research has been for finding the mediation constructs between satisfaction at job& organizational performance among the call center employees in Mumbai city. Structural equation model using smart PLS has been applied to examine significant mediation constructs. It is seen that there exist a full parallel mediation impact of work engagement & organizational commitment between job satisfaction and organizational performance. Further studies can be conducted using MGA (multi group analysis) techniques.