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ISSN 2063-5346
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A STUDY ON IMPACT OF AIRPORT SECURITY MEASURES ON PASSENGER’S SATISFACTION WITH REFERENCE TO CHENNAI AIRPORT

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SAHAYA SARJAN N1 , MR. ARUN KUMAR K2 , MR. M. MOHAMMED RIYAS3
» doi: 10.31838/ecb/2023.12.s1-B.350

Abstract

The execution of airport security is essential to provide the safety and security of travelers, airport staff, and aircraft. It is an essential procedure that is important for protecting air travel operations and to make sure that everyone is safe while travelling by air. However, passengers might feel uncomfortable while doing safety and security procedures, including body scans and lengthy baggage inspections. The current study examines the relationship between the level of satisfaction felt by travelers and the impact of security measures used at airports. It also examines the effects of various safety precautions on travelers as well as their perception of the need for such measures. The conclusions obtained from this study will provide helpful information into the ways in which individual data in airport environments this enables administrators to find a balance between ensuring safety and satisfying passengers.

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