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ISSN 2063-5346
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A STUDY ON EFFECTS OF INTERCULTURAL COMMUNICATION BARRIER TOWARDS EMPLOYEE ENGAGEMENT IN IT COMPANIES

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Santhosh Britto Kennedy J1 , Dr. S. Loganatha Prasanna2
» doi: 10.31838/ecb/2023.12.s1-B.351

Abstract

Intercultural communication refers to communication between people of diverse cultures and social groups from diverse nations, as well as how culture influences communication. It discusses how employees from various religious, social, ethnic, and educational backgrounds communicate and see the world around them, as well as the challenges that inevitably arise inside an organisation with employees from various religious, social, ethnic, and educational backgrounds. Through this study, the researcher attempts to identify the major areas that need to be develop in order to overcome intercultural communication barriers among employees from Information Technology organisations by involving them in the evaluation process. This will assist IT company management in improving their organisational culture through better intercultural communication among their staff. The primary goal is to investigate the consequences of intercultural communication difficulties. The primary goal is to investigate the effects of intercultural communication obstacles on employee engagement in IT organisations. Teaching in intercultural communication, intercultural negotiation, intercultural dispute resolution, intercultural customer service, intercultural business, and intercultural organisational communication is extremely beneficial in raising cultural IQ. This research has aided in the resolution of issues in intercultural communication by lowering issues in information transmission and reception.

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