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ISSN 2063-5346
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A STUDY ON DIGITAL DISRUPTION AND ITS IMPACT ON BANK CUSTOMERS IN GOA

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Dr.(CA) Subrahmanya Bhat
» doi: 10.48047/ecb/2023.12.si5a.067

Abstract

Because of the emergence of new inventions, the banking industry has been undergoing rapid transformation. The introduction of standalone PCs marked the beginning of the banking sector's use of data technology, which later advanced to neighborhood networks. Of all industries, digital is the new expression in style. Along with other industries, banking is also transitioning to digitization on every continent. Banks of all shapes and sizes are investing heavily in digital drives in order to maintain dominance and give their clients the best possible service. Customers have benefited from digitalization as well by utilising credit-only transactions. Customers may now swap money anywhere at any time without having to keep currency on hand. A few corporate banks started making the transition to digital client administrations in order to remain competitive and serious. By embracing newer developments, banks have aided in several ways. The results indicate how cutting-edge bankto-Balance Tech cooperation arrangements are replacing antiquated, competitive methods in the banking sector. Especially for international banks from rich economies, traditional banking is being disinter mediated into more modest, multi-directional, and multi-modular models, opening up wonderful new prospects.

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