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ISSN 2063-5346
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THE RELATION BETWEEN CONFLICT RESOLUTION AND EMOTIONAL INTELLIGENCE SKILLS AMONG STAFF NURSES DURING COVID- 19 PANDEMIC

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Adam Mohamed Saber, Ghada Mohamed Mourad , Wafaa Osman Abd El-Fattah
» doi: 10.31838/ecb/2023.12.S3.318

Abstract

Background: The conflict has a critical effect on healthcare professionals. Consequently, it affects patient care too. To prevent or limit conflict, emphasis must be focused on emotional intelligence, especially in stressful situation such as COVID-19. Aim: To assess the relation between conflict resolution and emotional intelligence skills among staff nurses during Covid-19 pandemic. Design: A descriptive relational research design. Setting: The current study was carried out at Atfih Central Hospital which is affiliated to Ministry of Health. Subjects: A purposive sample of 104 staff nurses who worked with Covid 19 patients selected from isolation units. Data collection tools: Tool (1) Sociodemographic sheet to collect data regarding the characteristic of staff nurses, Tool (2) conflict style questionnaire, Tool (3) emotional intelligence scale. Results: The study subjects reported that 82.7% of the staff nurses had an average level regarding conflict style, On the other hand, 16.3% of them had strong style. Regarding emotional intelligence, 59.6% of them had moderate emotional intelligence and 35.6% of them had high level emotional intelligence. Conclusion: There was a statistical positive correlation between conflict resolution and emotional intelligence among staff nurses. Recommendations: Findings suggested that healthcare organizations should prioritize the development of emotional intelligence skills among nurses through targeted interventions and training programs. By investing in emotional intelligence development, healthcare organizations can better equip nurses with the necessary skills to manage conflict and promote a supportive work environment during times of crisis.

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