Artificial intelligence (AI) and other automation technologies that can speak via chat with end users are used to replace or supplement human support agents in chatbots, which are conversational applications that help with customer care, engagement, and support. Chatbots are evolving into complicated software artefacts requiring a high level of proficiency across many technological fields. The software engineering difficulties of creating topnotch chatbots will be covered in this technical briefing. By utilizing the open-source chatbot creation platform, attendees will be able to design their own bots.