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ISSN 2063-5346
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MODELLING THE ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT IN RELATION TO WORK ENGAGEMENT AND HUMAN RESOURCE PRACTICES IN INDIA

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Dr. Bhavna Raina1 , Dr. Anjali Kalse2 , Dr. Disha Shah3
» doi: 10.31838/ecb/2023.12.s1-B.355

Abstract

The study is looking at Work Engagement at workplace and the effect Human Resource Practices has on Work Engagement, using social exchange theory (SET). It has tested empirically the mediation of the perceived organizational support in the relationship between Human Resource Practices and Work Engagement. The data was collected from the 418 respondents in hospitality sector in Mumbai (India) and their perception regarding Human Resource Practices, Perceived Organizational Support and Work Engagement was captured through a structured questionnaire based on previous research. The relationships and hypotheses were tested by the structural equation modelling (SEM) model using AMOS. This research has taken various human resource practices and analysed effect of each practice on work engagement and found the mediation of Perceived organizational support in the relationship. The findings suggested that Human Resource Practices have effect on Work Engagement and Perceived Organizational Support mediates the relationship between Human Resource Practices and Work Engagement. This would help the organizations to view engagement at a more strategic level and develop and implement supportive human resource practices that would increase employee engagement. This research has specially contributed to the hospitality industry as such research has not been conducted earlier in the industry. The study is limited to the Indian context and so cannot be generalized to other cultures taking into consideration the culture-specific factors. The study has focused on empirically testing the conceptual model by using the quantitative method, but future studies can use a more in-depth qualitative approach.

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