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ISSN 2063-5346
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EVALUATION OF THE EFFECTIVENESS OF SERVICE QUALITY IN PUBLIC HOSPITALS: A SYSTEMATIC REVIEW OF THE LITERATURE

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Linda Carla Flores Roman, Marjorie Catherine Nima Olaya , Yrene Cecilia Uribe Hernández , Norma Marlene Cárdenas Peralta, Miguel Angel Alania Vasquez , Juan Charry-Aysanoa
» doi: 10.31838/ecb/2023.12.s3.351

Abstract

Through this document, it was possible to analyze the main characteristics of the volume of scientific production regarding the study of the variables Quality of Service and Public Hospitals. A bibliometric analysis was proposed to analyze details such as Year of Publication, Country of Origin of the publication, Area of Knowledge in which the published research is carried out and the Type of Publication most frequently used by the authors of each document published in high-impact journals indexed in the Scopus database during the period between 2017 and 2022. Among the main findings, it was possible to determine that, for the execution of the different research methodologies, the report of 384 scientific documents related to the study Quality in the service of public hospitals in Latin America was achieved. The maximum number of publications made in a year was 72 documents submitted in 2020, the same number of publications in 2021. The country of origin of the institutions that reported the highest number of records in Scopus was Brazil with 229 documents. The area of knowledge with the greatest influence at the time of executing the research projects that resulted in scientific publications was Medicine, which contributed great theoretical material in a total of 280 publications. Finally, the type of publication most frequently used to publicize findings from the analysis of the aforementioned variables was the Article, which represented 85% of the total scientific production.

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