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ISSN 2063-5346
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A STUDY ON FACTORS INFLUENCING ANXIETY ON BUSINESS PROCESS OUTSOURCING(BPO) EMPLOYEES WORKING IN CHENNAI

Main Article Content

S.Veena, Priyanka.B
» doi: 10.31838/ecb/2023.12.si4.164

Abstract

The destruction caused by the COVID -19 virus to humans is beyond imagination. This article elucidates the influence of anxiety by various factors during covid-19 pandemic on BPO employees working in Chennai. Covid-19 pandemic has paved the way of an entirely different lifestyle and has led to an era of uncertainty. This uncertainty has resulted in job insecurity among many employees of various sectors. However, the BPO Industry has seen a lot of layoffs in the past few years. This study mainly focuses on the anxiety caused by the job insecurity among BPO employees working in Chennai. A sample of 148 participants were studied and analyzed to understand the causes of anxiety among the employees. The relationship among the various factors influencing anxiety has been determined by performing Confirmatory Factor Analysis(CFA). Regression analysis has also been performed to study the relationship between gender of the employees and the effects due to anxiety. This report also provides an insight on the impact the anxiety has caused and various ways to prevail over the anxiety issues.

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